Privacy policy

In accordance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that OPERPLUS SA, with C.I.F. A83029413 and address at Av. Cardenal Benlloch, 69 · 4621 Valencia – Spain is responsible for the management and operation of the site operplus.com registered in the Mercantile Register of VALENCIA T 9295, F 68, S 8, H V 142660. If you wish to contact us, you can do it by post at the above address or by e-mail at operplus@operplus.com.

Access to our domain can be made directly or through any existing redirection, and the Privacy Policy applies to this domain.

PRIVACY POLICY

This Privacy Policy describes how we process your personal data (e.g. collection, use, disclosure, retention and protection of your personal information) and provides information about your rights as a data subject.

OPERPLUS SA is responsible for the processing, as well as for the collection, use, communication, storage and protection of your personal data, in accordance with the General Data Protection Regulation, internal rules and policies or any applicable national regulations.

In compliance with the Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the new General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, by means of the present document, OPERPLUS SA reports:

Identity and contact details of the Responsible

Our identifying information:

OPERPLUS SA

You can contact us

• By post: Av. Cardenal Benlloch, 69 · 4621 Valencia
• By e-mail: operplus@operplus.com
• By phone: +(34) 963 568 069
• By web: operplus.com

Categories of personal data

We process the following categories of personal data:

• Identification data – name and surname, ID card or equivalent.
• Administrative data – Company name, address, bank details and contact details.
• Contact details – email, telephone number and address.
• Digital data – websites and social networks and other data publicly accessible on the Internet.
• Business data – suppliers, customers, administrators and partners.
• Other data necessary for processing – For more information on the category of personal data in the course of our Business, you can consult our Register of Activities.

How do we collect your data?

We collect information about you from the following sources:

From our website:

• Via the Contact Form.

From other Internet tools:

• Through our social networks.

From other sources:

• When communicating or interacting with you by telephone, e-mail or other means of contact from our company.

For more information on the different mechanisms of data collection in the development of our activity, you can consult our Register of Activities.

How long do we keep your data? (Retention period)

The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Without prejudice to the foregoing, they will be kept for as long as they are necessary for the processing and the data subject does not request their deletion.

With regard to accounting and tax documentation, for tax purposes, the accounting books and other compulsory registers in accordance with the applicable tax regulations (personal income tax, VAT, corporate income tax, etc.), as well as the documentary supports that justify the entries recorded in the books (including computer programmes and files and any other supporting documents that have tax implications). It must be kept for at least the period during which the Administration has the right to check and investigate and, consequently, to settle the tax debt, in accordance with Articles 66 to 70 of the General Tax Law, which is 4 years.

With regard to accounting and tax documentation, for commercial purposes, books, correspondence, documentation and supporting documents concerning your business, duly ordered as of the last entry made in the books, except for what is established by general or special provisions. This commercial obligation extends to both the obligatory books (income, expenses, investment goods and provisions), as well as the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, rectifying invoices, bank documents, etc.), according to Article 30 of the Commercial Code, will be 6 years.

For documentation related to goods, the retention period shall be 3 years, thus complying with EU REGULATION N. 952/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 October 2013 laying down the Union Customs Code.

For more information on data retention in the course of our business, you can consult our Register of Activities.

Who do we give your data to?

Depending on the purpose of the processing, we may transfer your personal data to different categories of recipients (professionals, entities, collaborators directly related to the Controller, public or tax administrations) with which we have signed collaboration agreements protecting their rights and freedoms in relation to your personal data. All with your express consent in the necessary cases and in compliance with our obligations as Data Controllers, for more information you can consult our Register of Activities

We also inform you that your data may be processed by the companies belonging to our group for commercial, administrative, statistical and/or financial purposes. For more detailed information, please consult the following website www.grupo-alonso.com.

In any case, we transfer your data only to the extent strictly necessary and in the manner required to carry out the purposes described in this privacy policy, these entities and/or professionals considered as Processors will be governed by the provisions of Art. 28 of the GDPR and this entity is responsible for taking all necessary security measures in accordance with Art. 32 of this RGPD.

Where do we process your data?

In order to carry out our business we process your personal data in accordance with the conditions set out in this policy, within the European Union (EU).

In general, this entity does not carry out any international data processing. If necessary, and in those services offered by this entity in which international data transfers are required for the provision of the same, this circumstance will be included in the Specific Conditions of the contract applicable to the service and will be expressly accepted by the client prior to the same.

For more information on where we process data in the course of our business, you can consult our Register of Activities.

For what purposes do we process your data?

Your data will be collected for the relevant processing operations for the following purposes:

Own purposes of the elements of our website:

• Contact Form:
  • Receiving contact information or other requests made by you.
• Specific treatment in social networks (see section on social networks)

General aims of our activity:

• Receive contact information or other requests made by you through any of our communication channels.
• Administrative, commercial, tax and/or accounting tasks derived from the provision of our services.
• oordinate operations related to international transport (customs formalities, financial management, documentary credits, insurance contracts, tax representation…
• Coordinate administrative operations related to national transport.
• Commercial land, sea and air transport services.
• Commercial logistics services.
• Other transport-related services.

or more information on the purposes of data processing in the development of our activity, you can consult our Register of Activities.

You may withdraw your consent at any time free of charge by exercising your rights, by sending your request in writing and duly identified by a supporting document, to our address Av. Cardenal Benlloch, 69 · 4621 Valencia – Spain. Also by e-mail to the following address operplus@operplus.com to the attention of our internal data protection officer, for more detailed information on the Exercise of your rights you can consult our Register of Activities.

Why may we process your data? (Legitimation)

The use of your data under the conditions described above is permitted under European and Spanish data protection legislation in accordance with the following legal bases:

Art.6. RGPD

• The data subject consented to the processing of his or her personal data for one or more specified purposes
• The processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures at his or her request
• Processing is necessary for compliance with a legal obligation applicable to the controller

For more information on the legal basis for the processing of data in the course of our business, you can consult our Register of Activities.

What and what are your rights?

Data protection legislation allows you to exercise your rights of access, rectification, opposition, erasure (“right to be forgotten”), restriction of processing, portability and the right not to be subject to individualised decisions before the Data Controller.

Any interested party has the right to be provided, BEFORE their data is collected, with basic information at a first level, in summary form, at the same time and in the same medium in which their personal data is collected and, on the other hand, to be provided with the rest of the information, in a medium more suitable for its presentation and comprehension.

The information to be provided by layers or levels would be as follows:

Information 1st Layer

• The identity of the Data Controller.
• What data will be processed.
• For what purpose.
• Where and how they have been obtained.
• The legal basis of the processing.
• Whether the data will be communicated, transferred or processed by third parties.
• The reference to the procedure for exercising rights.

Information 2nd Layer

• Contact details of the person responsible. Identity and details of the representative (if any). Contact details of the data protection officer (if any)
• Extended description of the purposes of the processing. Time limits or criteria for data retention. Automated decisions, profiling and applied logic.
• Details of the legal basis for processing, in cases of legal obligation, public interest or legitimate interest. Obligation or not to provide data and consequences of not doing so.
• Addressees or categories of addressees. Adequacy decisions, safeguards, binding corporate rules or specific situations applicable.
• How to exercise the rights of access, rectification, erasure and portability of data, and limitation or opposition to their processing.
• Right to withdraw consent.
• Right to complain to the Supervisory Authority.

(The following table indicates what your rights are).

These rights are characterised by the following:

• It is free of charge.
• You can exercise your rights directly or through a legal representative.
• If the application is submitted by electronic means, the information shall be provided by electronic means where possible, unless the data subject requests otherwise.
• Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
• Your application will be dealt with within one month.

If the requests are manifestly unfounded or excessive (e.g. repetitive nature) the controller may:

• The data controller is obliged to inform you about the means to exercise these rights. These means must be accessible and this right cannot be denied on the sole ground that you choose another means.
• If the controller does not comply with the request, it shall inform, at the latest within one month, of the reasons for its failure to act and the possibility to complain to a supervisory authority.

If you wish to exercise any of the rights described above, you can contact us through our Internal Data Protection Officer:

• By post:

OPERPLUS SA

Data Protection Officer

Av. Cardenal Benlloch, 69 · 4621 Valencia

• By mail: operplus@operplus.com

Supervisory Authority

If you wish to lodge a complaint regarding the processing of your data by OPERPLUS SA, we inform you that you can contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid https://www.agpd.es

Cookies

Cookies are files that are downloaded to your computer to collect standard internet log information and information about browsing habits. This information is used, for example, to track visitor usage of the website and compile statistical reports on website activity.

You can set your browser not to accept cookies. However, some first party cookies are necessary to enable the website user’s session to use our services.

For more information, please visit the website’s Cookie Policy.

Social media

OPERPLUS SA has a presence in different media or social networks, such as: LinkedIn being the purpose of the processing of personal data those established within the conditions affecting the service. In the event that registration for certain services is carried out by means of personal data associated with a user account, we inform you that we will share certain information contained in your account. OPERPLUS SA remember that you should be aware of the privacy policies of those social media or networks where you are registered in order to avoid sharing unwanted information.

You have the privacy and account management settings on social networks to manage your privacy, identity, advertising and other related preferences.

In the event that registration for certain services is made using personal data associated with a user account, we inform you that we will share certain information contained in your account.

The purposes of the data collected in the different social networks are:

• Commercial prospecting.
• Recruitment / Contact with candidates.
• In relation to LinkedIn, when a user publishes their profile as a professional, we will have access to the public data incorporated by them in this social network. In addition, we will be able to communicate with them through the same.           The privacy policy that governs this social network can be consulted at the following link: https://www.linkedin.com/legal/privacy-policy?_l=es_ES.

Register of Activities

You can apply via our email address operplus@operplus.com an updated copy of our Register of Activities.

Security

OPERPLUS SA adopts organisational and technical measures in order to guarantee the security of personal data and to avoid its alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Updates

We keep our privacy policy under review and may change it from time to time (primarily to comply with legal and data protection practices).

Updated versions will be published on our website.

Applicable law and competent courts

The terms and conditions governing this website, as well as the relationships that may arise are protected and subject to Spanish law. For the resolution of any dispute, litigation or discrepancy that may arise between the user and OPERPLUS SA for the use of this website, it is agreed to submit the same to the Courts and Tribunals of Valencia, Spain.

Last Update: 08 April 2021